Relationships between consumers or patients and health care professionals are most rewarding and likely to result in good results when there is open communication and active participation of patients in the treatment process. Patient participation in treatment is an important part of following treatment directions, and following directions improves care and treatment.
To receive considerate and respectful care.
To receive an explanation of your diagnosis, and treatment in a language and terms you can understand.
To receive the necessary information to participate in decisions about your care and to give your informed consent before any diagnostic or therapeutic procedure is performed.
To expect that your personal privacy will be respected by all staff members at Gulf Coast Endodontics.
To expect that your medical records will be kept confidential and will be released only with your written consent, in cases of medical emergencies, or in response to court orders. (Confidentiality can be breached if the individual poses a significant threat of harm to self or others).
To know the names and positions of people involved in your care by official name tag or personal introduction.
To ask and receive an explanation of any charges made by Gulf Coast Endodontics, even if they are covered by insurance.
To review any medical records created and maintained by Gulf Coast Endodontics regarding your care and treatment.
To be given the best possible health care. In certain cases, another facility may have services that Gulf Coast Endodontics does not have. You will be referred to that facility after you have received complete information about the referral.
To care, which takes into consideration your psychosocial, spiritual, and cultural values.
To file a formal grievance to resolve complaints or disputes. A form to initiate this process will be provided to you upon request.